DDS Lab is flexible when it comes to returns.
All of our cases are non-refundable. However, your case can be exchanged within 15 days of purchase with a 50% remake fee.
Your case will need to be returned back to DDS Labs, not showing any heavy signs of wear or be modified in any way to receive credit towards your remake. A 60 day warranty applies to the fit and function of the appliance only. Digital Design Studio is not responsible for any incorrectly chosen tooth or gum color choices.
If you received a custom appliance that is not fitting the way you expected, you can send it back to us for an adjustment or a redo. We are happy to make adjustments to your appliance at no charge. Please contact our customer service to discuss the issue and we’ll do our best to make it right. Please note when you choose to proceed with a second remake your appliance will no longer be eligible for a return.
Any further concerns with your case can be reviewed by our operations team. We strive our best to meet your expectations and want to make sure you are happy with our product!
Return address:
Digital Design Studio
1181 Brittmoore Rd. Ste. 600
Houston, TX 77043